Table of Contents


Getting Started

Welcome

Platform Onboarding

Testing Process


Using the Platform

Findings Management

Testing Activities

Reporting

Security Metrics & Analysis

Attack Surface

Account Management

Integrations


FAQs & Support

FAQs

Best Practices


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Quick Links

Self Guided Onboarding

How onboarding works

Task types

Working through tasks

Roles and permissions during onboarding

External Network Project Tasks

Internal Network Project Tasks

Web Application Project Tasks

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Self Guided Onboarding

Onboarding is a self-guided setup in Platform that prepares your environment for testing. You complete a short set of tasks at your own pace, and each one you finish moves you closer to your kickoff call and the start of testing.

Onboarding Dashboard_External_9.22.2026.png


How onboarding works

A banner at the top of your dashboard tracks your path to testing across four steps:

  1. Scope set. Your testing scope is set from your signed order form by Sprocket before you arrive, so this step is already done when you log in.
  2. Complete setup. The active step, where you work through your setup tasks. It completes when all required tasks are done.
  3. Kickoff call. Schedule and complete your kickoff call with Sprocket Customer Success.
  4. Baseline testing. Testing begins after your kickoff call.

Setup tasks are grouped into a tab for each project you have contracted for, and you can work through the tabs in any order.

Setup Tasks are required for three projects

Two progress bars, one for your overall progress [1] and one for the project [2] you are viewing, update as you complete tasks. Your progress saves automatically, so you can leave and return without losing your place.

Onboarding Dashboard_Progress Bars_9.22.206.png


Task types

Each task is labeled so you know what it takes to start testing:

Type What it means
Required Must be completed before testing can start for that project.
Optional Helpful, but not needed to begin testing.
Gated A required task that stays locked until a condition is met.

The one gated task is Schedule Kickoff Call, which unlocks only after every other required task is complete. The Kickoff call is where you meet with your Customer Success Manager to discuss the success of your partnership with Sprocket.


Working through tasks

To start a task, click Start. This takes you to the place in the platform where you complete it.

If a task is better handled by someone else on your team, click Delegate and select an existing user from your organization. If your organization has no other users yet, add them and send an account invitation under Team Members.

Delegate Feature_9.22.2026.png


Roles and permissions during onboarding

Everyone on your team can see all tasks, projects, and progress. What you can do to complete onboarding tasks depends on your role:

Role What they can do
Onboarding point of contact Complete any task and assign tasks to other team members.
User with a task assigned Complete their assigned tasks. Cannot act on tasks assigned to teammates.
User with no tasks assigned Follow progress, but cannot complete tasks until one is assigned to them.

External Network Project Tasks

There are three tasks required to to complete onboarding for the External Network Project:

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Configure your company profile

Company Profile is where you set the details Sprocket keeps on file for your organization. When you start this task, you complete the following:

Company Profile_9.22.2026.png

Validate your scope

Validate Scope is where you review the assets included in testing and confirm they are correct. Starting this task takes you to your Attack Surface (ASM), filtered to the assets in scope for testing (CPT). Review the assets tab by tab to confirm they are correct.

Validate Scope_External_9.22.2026.png

When you have finished reviewing, return to onboarding and either approve the scope or request changes:

Approve or Reject_9.22.2026.png

Internal Network Project Tasks

Web Application Project Tasks